Return Policy

Return and Shipping Policy

If you're not happy, we're not happy. So, if you aren't in love with your Just Curves merch, send it back. It's that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 14 days of purchase. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer). In the US and Canada, Just Curves offers 3 easy return options: (1) return for Just Curves credit for free; (2) exchange for another item for free; (3) return for a refund minus a $5.95 restocking fee. Return shipping and handling for non-contiguous US territories, including Alaska, Hawaii, Puerto Rico and APOs, is $9. Original shipping fees are non-refundable.


Returns and Exchanges are easy!

Please pack the merchandise and include the packing slip in a package. Mail the package to Just Curves’ warehouse address that can be found on the packing slip. Please note that Just Curves is not responsible for any return packages that are lost or damaged. We recommend a shipping method with proof of delivery or tracking number.


Return Processing

Once we receive your return package, please allow 14 business days for your return to be processed. You will receive an email confirmation with specific details. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account.


Exchanges

Please allow 14 days from the date we receive your package to ship your exchange. Unfortunately we cannot guarantee availability of items in all sizes or colors but we will do our best to complete your exchange request as specified. Exchanges of merchandise are allowed once per unique order. If you are not satisfied with the merchandise you receive in exchange for your original order, you may return this merchandise for store credit towards a future purchase.


Shipping Information

We're happy to offer our lovely customers FREE ground shipping on all orders. Orders ship via USPS Smart Post from our headquarters in Los Angeles, California.


Where's my order?

All orders placed Monday through Thursday will be processed within 48 hours. Orders placed from Friday through Sunday will be processed on Monday (except major holidays). Please ensure you have selected the correct shipping method prior to placing your order.

Standard Delivery: Orders will typically arrive within 7 to 10 business days (Monday through Friday, not including holidays), following credit card authorization and verification.

Priority Processing: For Priority Processing, orders must be submitted Monday through Friday by 1 PM PST. The order will be processed the same business day and shipped out according to your selected shipping method, pending credit card authorization and verification.

Please note that we do not offer weekend delivery or delivery on major holidays.


Sales Tax

Calculated based on location.


Payment Options

Just Curves accepts Visa, Master Card, American Express, and Discover.


International Orders

Just Curves is happy to offer international shipping to interested customers.
To place your order, please email orders@justcurves.net with:

  • The style(s) you are interested in, including color and size
  • Your shipping address, including zip code

Once your email has been received, a member of our team will contact you for payment.*
*Please allow at least one business day for a response.